Return and Refund Policy

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Overview

Paintingcourse provides professional wardrobe consultation services. This Return and Refund Policy outlines our policies regarding cancellations, refunds, and service satisfaction. Please read this policy carefully before booking a consultation.

Nature of Our Services

Our services consist of professional consultation, styling advice, wardrobe analysis, and personalized recommendations. These are advisory services that cannot be "returned" in the traditional sense, as they are delivered through time and expertise rather than physical products.

Cancellation Policy

Client Cancellations

We understand that circumstances may change. Our cancellation policy is as follows:

  • More than 48 hours notice: Full refund or rescheduling at no additional charge
  • 24-48 hours notice: 50% refund or rescheduling with a £25 rescheduling fee
  • Less than 24 hours notice: No refund, but rescheduling may be available with a £50 rescheduling fee
  • No-show: No refund will be provided

To cancel or reschedule, please contact us by phone at +44 207 585 1481 or email at info@paintingcourse.world as soon as possible.

Our Cancellations

In the rare event that we need to cancel or reschedule your appointment due to unforeseen circumstances on our part, we will:

  • Provide you with as much advance notice as possible
  • Offer a full refund if you prefer not to reschedule
  • Offer alternative appointment times at no additional cost
  • Provide a 10% discount on your next booking as a gesture of goodwill

Refund Policy

Before Service Delivery

If you cancel your consultation before the scheduled appointment date, refunds will be processed according to our cancellation policy outlined above. Refunds will be issued to the original payment method within 5-10 business days.

After Service Delivery

Due to the nature of our services, we generally do not offer refunds after a consultation has been completed. However, we are committed to your satisfaction and will work with you to address any concerns:

  • If you are not satisfied with your consultation, please contact us within 7 days of your appointment
  • We will review your concerns and may offer a complimentary follow-up session or partial credit toward future services
  • Refunds may be considered on a case-by-case basis for exceptional circumstances

Partial Services

For multi-session packages (Complete Transformation, Premium Experience), if you are unable to complete all sessions:

  • Unused sessions may be refunded on a pro-rata basis, minus a 20% administrative fee
  • Alternatively, unused sessions may be used within 12 months of the original booking date
  • Please contact us to discuss your specific situation

Satisfaction Guarantee

We stand behind the quality of our services. If you are not satisfied with your consultation experience, please contact us within 7 days of your appointment. We will:

  • Listen to your concerns and feedback
  • Offer a complimentary 30-minute follow-up consultation to address any issues
  • Work with you to ensure you receive value from our services
  • Consider refund requests on a case-by-case basis for documented service failures

Shopping Recommendations and Purchases

Please note that any clothing, accessories, or other items you purchase based on our recommendations are subject to the return policies of the individual retailers where you make those purchases. Paintingcourse is not responsible for returns, exchanges, or refunds of items purchased from third-party retailers.

We recommend reviewing return policies before making purchases and keeping receipts for all items purchased during or after your consultation.

Gift Vouchers and Promotional Offers

Gift vouchers and promotional offers are subject to the following terms:

  • Gift vouchers are valid for 12 months from the date of purchase
  • Gift vouchers are non-refundable but may be transferred to another person with our prior approval
  • Promotional offers cannot be combined with other discounts unless explicitly stated
  • Expired vouchers cannot be refunded or extended

Processing Refunds

When a refund is approved:

  • Refunds will be processed to the original payment method used for the booking
  • Processing typically takes 5-10 business days, depending on your payment provider
  • You will receive email confirmation once the refund has been processed
  • If you do not receive your refund within 10 business days, please contact us

Disputes and Complaints

If you have a complaint or dispute regarding our services or this policy, please contact us:

Paintingcourse
103c Lavender Hill, London SW11 5QL, UK
Email: info@paintingcourse.world
Phone: +44 207 585 1481

We are committed to resolving any issues fairly and promptly. If we cannot resolve your concern to your satisfaction, you may have the right to refer the matter to relevant consumer protection authorities in accordance with UK consumer protection laws.

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

For bookings made before policy changes, the policy in effect at the time of booking will apply to that specific booking.

Contact Us

If you have questions about this Return and Refund Policy, need to cancel or reschedule an appointment, or wish to request a refund, please contact us:

Paintingcourse
103c Lavender Hill, London SW11 5QL, UK
Email: info@paintingcourse.world
Phone: +44 207 585 1481

We aim to respond to all inquiries within 24 hours during business hours (Monday-Friday, 10:00-18:00 GMT).